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LifeLock identity theft protection is not available in all countries.Ĭopyright © 2022 NortonLifeLock Inc. If you still can't install your new Norton product after running the NRnR tool in advanced "Remove Only" mode (and/or running the manufacturer's removal tool for any other antivirus previously installed on your computer) I'd suggest you post in the Norton 360 for Windows board of the Norton forum (assuming you have a Windows OS) and request assistance there.ĭell Inspiron 5584 * 64-bit Win 10 Pro v21H2 build 19044.2006 * Firefox v104.0.2 * Microsoft Defender v.7-0.3 * Malwarebytes Premium v4.5.14.The Norton and LifeLock Brands are part of NortonLifeLock Inc.
all offer their own specialized removal tool to clean their antivirus off a computer. Manufacturers of antivirus products like Norton, McAfee, Kaspersky, etc.
What is your Windows operating system and what older Norton product (e.g., Norton Security, Norton Internet Security, etc.) are you trying to remove? Have you ever installed any other antivirus programs on your computer (e.g., McAfee, Kaspersky, etc.) that might need to be wiped off your computer before your new Norton 360 product is installed? Remnants of other antivirus programs (including trial versions that shipped with your computer from the factory) can frequently interfere with installation of Norton products.ĭid you run the Norton Remove and Reinstall (NRnR) tool in advanced "Remove Only" mode as instructed in the support article Download and Run the Norton Remove and Reinstall Tool for Windows ( important: note the warning in that support article if you have other products like Norton Family installed)? Running that tool in "Remove Only" mode will not clean 100% of of orphaned folders/files and registry entries of previous Norton installations uninstalled from Control Panel | Programs | Programs and Features, but what that tool leaves behind rarely interferes with the installation of a newer Norton product like Norton 360.
I used Norton antivirus products on my computers for several years until 2019 when I purchased a Win 10 machine.
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